Category: Information Technology
IT support refers to various services which entities offer to end users of particular technology products or solutions. In simple terms, IT support provides assistance to customers regarding specific technical issues with a particular product or service, instead of offering customized training, provision or modification of the same, or any other support services altogether. The basic aim of an IT support is to assist customers in efficiently handling their IT systems and programs. Computerease IT Support of Clayton – IT Support Clayton MO has some nice tips on this.
When it comes to IT support, it offers a set of basic services to customers which include troubleshooting problems regarding a particular product or system. Such support level involves troubleshooting the issues which can be resolved by performing a test of the particular product on the system. However, some IT support companies may refer to this as troubleshooting, while others call it maintenance support level. In some organizations, both the terms may be used interchangeably. In addition to the basic level of support, IT support also covers software testing, security testing, recovery testing, security maintenance, database maintenance, and testing the functionality of new applications and upgrades.
The IT support services salient features are diverse and vast and cover a wide variety of activities. These are broadly divided into two, namely IT support services offered on the basis of remote service providers and on the basis of on-site service providers. There is a trend to move away from on-site support service providers and towards cloud services in the IT sector and this trend has gained momentum not only in the IT industry but also in other sectors such as the software and internet sectors.